Guesthouse Rules and Policies

1. General Rules

• Guests must comply with all terms and conditions of the guesthouse.
• Smoking and firearms are prohibited.
• Pets, hazardous items, excessive luggage, or items with strong odors are not allowed.
• Respect others by avoiding gambling, unruly behavior, and public disturbances.
• Quiet hours: 11 PM – 8 AM in public spaces.

2. Cancellation Policy

• 4–7 Days Before Check-in: 50% cancellation fee.
• Less than 72 Hours Before Check-in: 100% cancellation fee.
• No-shows without notice by 8 PM will result in automatic cancellation.

3. Contract Termination

• HIVE reserves the right to evict guests who:
• Commit illegal acts
• Have contagious diseases
• Are intoxicated or disruptive
• Violate policies

4. Guest Registration

• Guests must provide:
• Name, age, address, occupation, and passport details (for foreign guests).
• Nationality, arrival details, and departure information.
• Additional details as requested.

5. Room Usage

• Check-in: 3 PM. Check-out: 10 AM.
• Late checkout:
• Until 12 PM: ¥1,000 charge.
• After 12 PM: Full-day room rate.
• Guests may extend their stay with advance notice and payment.

6. Refusal of Accommodation

• HIVE reserves the right to refuse accommodations for:
• Incomplete applications or lack of vacancies.
• Natural disasters.
• Reasons outlined in the termination policy.

7. Reception Hours

• Open daily: 9 AM – 10 PM.

8. Room Unavailability

• If a reserved room is unavailable, HIVE will arrange for a similar guesthouse.

9. Lost and Found

• Lost items are kept for 7 days; unclaimed items will be disposed of.
• Guests are responsible for their belongings; the guesthouse is not liable for stolen items.

10. Parking

• No parking is available for guests.

11. Damage Claims

• Guests are liable for damages to the property. Repairs/replacements will be charged.

12. Additional Notes

• Rooms are for sleeping/resting only. Room changes require staff approval.
• Unaccompanied minors require guardian permission.
• Extensions must be arranged and paid for in advance.
• Accepted payments: Cash or credit cards (Visa, MasterCard, JCB, Diners, American Express).
• Noise complaints will result in one warning; further issues may lead to eviction without a refund.